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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

I was scared that I had something on my face after my laser treatment. As it turns out Jill took a second look and told me it was normal and it will resolve. The reason why I tell you this is because Lisa at the front desk was instrumental on making sure I was followed up and that my fears were elevated. Lisa was outstanding! From my experiences in the past, I find most people at the front desk don't really care about the patients. However, I did not get that from Lisa. She kept in contact with me until I was completely satisfied with my care. She really is a professional and deserves recognition. Her job is the most important one in the office. I have left other offices in the past because I didn't care for the staff. That won't happen here! Hats of to LISA!!!! P.S. The computer in the waiting room is AWESOME too!!!

#12012-12-06 11:38:48

Time spent with doctor was longer than expected. Doctor said she liked Retin-A Micro.

#22011-03-30 10:03:23

Thought Dr. Ringpfeil was very nice and professional!

#32024-11-02

Our chat about green building! Call me if you are interested in chatting more about greening your practice. Thanks for your wonderful care.

#42010-11-29 13:58:59

I definitely liked Dr. Ringpfeil since she was thorough and attentive to my questions.

#52024-09-02

the doctor and the staff were excellent and very attentive.

#62024-02-21

office is clean

#72011-05-02 14:47:10

Everyone was incredibly kind, informative and helpful. It was one of the best doctor office experiences I've ever had.

#82024-01-31

How nice and welcoming everyone is!

#92024-04-25

Excellent staff who seem to like what they are doing! (A rarity in many offices!)

#102011-11-17 12:08:50

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What can we do better?

(answers:373)

The only (minor) thing that I was disappointed in was that when I booked the appt. via phone, I was told that in addition to my cosmetic questions and consult, the Dr. would also be able to do my full body check. It turned out that there was not enough time to do both.

#12011-07-27 15:04:39

Can't think of anything right now.

#22010-10-21 15:50:32

keep up what your doing

#32010-09-23 14:03:13

everything was fine

#42011-02-24 15:01:34

Just continue your good work to keep your credibility in place.

#52010-10-12 10:33:59

The only downside is parking!

#62011-11-17 12:08:50

All my concerns were addressed, I was pleased.

#72011-03-11 11:53:21

No complaints at all, but since you asked, receptionist today could have been "warmer"

#82010-08-25 10:41:35

Maybe directions as "across from the Lexus place." Have the assistant say there may be a name recall test later, as she introduces herself.

#92010-12-07 10:07:04

I can't think how anything could have been better.

#102024-06-17

see more patient answers >>