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SKIN

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Office was lovely and roomy....the giveaways are a nice touch.

#12025-03-09

Friendly faces pleasant people wonderful and comfortable atmosphere.

#22024-11-27

The full explanation of my possible condition and the best line of treatment.

#32010-12-16 12:26:48

Jenny took the time to address all my concerns and gave me great advice. She was very professional, very knowledgeable, and friendly

#42011-05-27 09:49:17

I found it very interesting and feel that I came to the right place and trust the doctor's treatment for me.

#52024-06-08

not a crowded office

#62024-05-01

I really appreciated how knowledgeable the doctor was about my condition. I also felt that she listened well and considered my opinion. Great job! Cant wait to come back.

#72012-06-14 15:35:48

politeness

#82024-06-12

I like that everything was fully explained to me than before from previous doctors.

#92024-06-10

Cute babes that worked in the office.

#102024-11-19

See more patient answers >>

What can we do better?

(answers:373)

No complaints at all, but since you asked, receptionist today could have been "warmer"

#12010-08-25 10:41:35

I have nothing to add, everyone was superb, made you feel right at home and insanely knowledgable. I am beyond happy.

#22010-09-28 11:03:56

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#32011-06-02 14:18:32

I couldn't find any parking.

#42024-04-22

I think everything was wonderful. Keep up the good work!

#52011-02-22 09:25:17

Everything was very clean and I cannot think of much you could do better.

#62024-10-07

I have no suggestions. I am very pleased with ever aspect of my care

#72010-10-18 16:25:51

cannot be improved

#82024-07-01

DO NOT CHANGE A THING- YOU FOLKS ARE WONDERFUL!!!!!

#92024-12-13

Just continue your good work to keep your credibility in place.

#102010-10-12 10:33:59

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