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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

I found it very interesting and feel that I came to the right place and trust the doctor's treatment for me.

#12025-10-26

very comfortable, but classy environment. Gave the feeling that the practice was upscale and therefore service would be quality

#22011-12-22 16:04:37

very warm friendly staff

#32025-07-01

People, help, expertise.

#42011-01-17 15:16:10

Dr. Heckman gave me a lot of information and listened and answered all of my questions.

#52011-11-17 15:30:47

NO COMMENT AT THIS TIME.

#62025-04-04

No wait time for appointment - attentiveness of PA

#72011-05-04 19:03:57

The computer registration

#82025-03-02

everyone was very kind and helpful! and a nice atmosphere.

#92025-05-25

Very Friendly

#102025-12-03

See more patient answers >>

What can we do better?

(answers:373)

n/a

#12025-08-06

less waiting time for follow up appointments

#22025-03-28

please make a reminder call. I checked my cell for one and you hadn't.

#32025-02-28

I am a little annoyed that I called to say I was on my way and I was told that I may not get here in time and will probably have to reschedule. Then when I got here, I filled out the paperwork then had to wait 20 minutes to be seen. It would be nice to know the receptionist's name so I know who I am calling when I have questions. It would be nice to have WiFi available during the wait.

#42011-06-22 17:06:20

keep doing what u doing keep up the good work!!!!

#52025-02-02

Overall excellent service. Friendly front desk staff. A very small suggestion would be to have someone immediately identify themselves as the person to register a new patient and direct where to go when someone enters the waiting room. With a big waiting room and three people at the front desk, it is a lot to take in and not know to whom to speak. Having had negative experiences with doctors' receptionists where all three of the three people at the front desk have ignored me until I called out and forced a response, I am sensitive to the issue and imagine others have had this experience as well.

#62011-01-31 10:42:48

coffee in waiting room

#72011-12-14 11:20:21

everything was great

#82025-12-16

I think I was served most excellently. I cannot thing of anything to add.

#92025-03-26

wouldnt change nothing

#102025-05-21

see more patient answers >>