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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

Everyone was attentive and friendly. The music in the waiting room was beautiful.

#12026-02-20

I appreciated having a conversation with the Physician, as well as developing a plan together. Accentuating the positive when there is so much negative really helps in enthusiastically executing the plan.

#22025-11-26

The doctor is exceptionalyy easy to talk to. Excellent people skills!

#32025-12-12

Great Dermatologist!

#42026-02-04

Everything was great.

#52010-11-10 10:00:27

I really liked how personable the doctor was during my appointment. She really made me fee confident about her ability.

#62025-07-29

VERY NICE EXPERIENCE

#72025-07-14

Physician and medical assistant were both very friendly

#82025-10-31

The doctor and assistant were wonderful!!! So friendly and warm. I am so used to doctors being rushed AND condescending. This was a great change!!

#92025-08-23

The doctor was very nice!

#102025-09-13

What can we do better?

(answers:373)

Just keep doing what the company is doing and yall will be fine. no problems at all i will refer anybody to this compnay

#12025-12-08

don't think you could!!

#22025-10-29

Cannot think of anyway to improve things, unless you want to serve hot tea and cappachino!

#32011-02-22 11:25:39

Coffee, Tea? only kidding. Hope I gave the reader a smile today.

#42011-02-21 10:56:55

Keep it up!

#52025-12-24

relocate to our area (just kidding)

#62025-05-24

I have a suggestion: I noticed that two of the lovely rugs pose hazards to patients using walkers or who may have other mobility issues. The large rug placed at an angle and the narrow rug placed in front of the reception desk leave no room for these individuals to safely manuveur around the reception area and are likely to contribute to fall risks. I would suggest leaving these areas clear.

#72010-10-04 12:14:56

If it's not broke don't fix it...everything was handled very well

#82025-09-25

Shorter wait, but not much else.

#92026-04-15

please change the paintings in the reception area....

#102011-02-02 11:01:42

Customer Rating : 4.7

Based on 637 ratings