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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Everyone was cordial and very attentive. Will definitely come back.

#12025-02-16

The staff and physician were excellent! Thanks so much!

#22025-05-07

Very good service

#32025-02-20

Andrea was very nice and helpful!

#42025-03-02

All of my questions were answered.

#52025-08-09

The atmosphere was pleasent and during appointment, didnt feel judged about skin.

#62025-11-29

The time the doctor spent with me.

#72025-07-02

dR. WAS WONDERFUL vERY FOCUSED AND CARING

#82010-12-07 13:49:45

The doctor and medical assistant took time to explain all of my treatment options and to answer all of my questions completely and honestly.

#92025-12-16

The concern and empathy of the doctor and all the office staff regarding my daughter. Thank you so much!

#102025-10-03

See more patient answers >>

What can we do better?

(answers:373)

I think everything was wonderful. Keep up the good work!

#12011-02-22 09:25:17

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#22011-06-02 14:18:32

Service was outstanding!

#32026-01-26

So far, everything is great. Looking forward to future visits.

#42025-06-24

My experience in the office today was absolutely excellent

#52026-01-23

everything was wondurful. Thanks!

#62025-04-28

Excellent, no improvement needed.

#72026-01-22

I did not have any issues. The service was great.

#82025-08-12

do not change a thing

#92025-09-20

Better parking?

#102025-12-28

see more patient answers >>