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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

Very nice medical assistant and doctor.

#12011-05-25 11:22:06

Ability to use computer to fill in info

#22025-12-01

No waiting!

#32012-09-06 10:30:16

I enjoyed the French music in the reception area.

#42025-10-12

Loved the office decor. the soothing music. Everyone was very friendly and helpful. Great experience.

#52011-12-05 10:22:59

everyone is wonderful, nice, accommodating, and awesome. Great customer service overall.

#62011-12-21 17:29:36

cleanliness of office, layout of facility, short wait time to see physician, communication skills of physician and medical asst.

#72025-07-31

doctor

#82025-07-23

I thought the staff and the Doctor was extremely proffesional and courteous. I had a positive first experience and will continue to visit.

#92025-10-15

I thought the waiting area was decorated beautifully and made me feel relaxed and at home.

#102024-12-16

What can we do better?

(answers:373)

I was a bit embarressed by not knowing more information regarding my parents history. I believe it would have been better handled if I were asked to please get more info and then let the dr's office know.

#12024-12-14

no complaints. everything was fine.

#22025-04-23

DO NOT CHANGE A THING- YOU FOLKS ARE WONDERFUL!!!!!

#32025-07-21

Tea? Just kidding! Everything was great.

#42010-10-26 10:16:13

Can't think of anything. I feel good about this visit.

#52010-09-09 11:47:56

No comments, everything is great.

#62011-02-21 13:37:17

Don't know, you guys did a great job.

#72025-07-15

Not a lot to improve on service is already top notch.

#82010-09-30 11:25:20

Appointments available on shorter notice

#92010-10-25 10:00:31

I can't think of a single thing to make it better!

#102025-02-01

Customer Rating : 4.7

Based on 637 ratings
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