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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

How nice and welcoming everyone is!

#12025-10-03

Office staff was very polite and Dr was very thorough and everything was automated!

#22025-09-19

The unhurried time spent by everyone

#32010-11-30 10:51:14

everyone is wonderful, nice, accommodating, and awesome. Great customer service overall.

#42011-12-21 17:29:36

NO WAITING,THANK YOU !

#52025-06-30

filling out the patient form on the computer is excellent and much better than the paper forms usually used for doctors; extremely efficient interaction with the staff and doctor; gorgeous waiting room!

#62011-12-14 08:52:39

best waiting room decor ever enjoyed talking to doctor

#72011-01-12 08:19:57

The Dr. and assistant were both very professional and efficient. Everything was done quickly and smoothly. Also, patient and friendly with my 2 1/2 yr old. Thank you.

#82025-10-29

I liked the fact that they took me in right away and everyone was very pleasant.

#92011-11-02 12:13:13

the atmosphere alomg with the professionalism of the staff.

#102025-04-30

See more patient answers >>

What can we do better?

(answers:373)

Hard to say, this was a short visit and the service and treatment, as far as I can tell, were excellent

#12025-06-07

receptioist is a little stiff and unwelcoming, but attentive proffessional.

#22025-11-18

So far, everything is great. Looking forward to future visits.

#32025-09-18

Just keep doing what the company is doing and yall will be fine. no problems at all i will refer anybody to this compnay

#42025-08-15

Be on time for our appointments

#52011-11-16 13:56:14

May be by considering the comfort of the patients by allowing a grace period of atleast10-15mins and also by functioning on weekends too

#62026-02-25

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#72011-06-02 14:18:32

don't think you could!!

#82025-11-27

I had requested an email for appointment purposes. Was never sent. Other than that - Excellent!

#92025-05-13

keep on doing excellent customer service skills

#102026-01-08

see more patient answers >>