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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Time spent with doctor was longer than expected. Doctor said she liked Retin-A Micro.

#12011-03-30 10:03:23

being seen promptly

#22026-02-24

jenny's attention was excelent

#32011-11-30 09:16:36

Knowledgeable and friendly staff...very short wait

#42010-12-22 11:56:01

Everyone was so pleasant,and nice.

#52025-10-06

comfortable setting, nice office, helpful/polite staff

#62025-07-05

I actually look forward to my doctor's visits! Been a patient of Dr. R's since she was in Center City and have referred family and friends to her!

#72010-11-24 09:41:39

I liked scheduling my appointment online, it was fast and simple.

#82012-10-02 10:02:31

Friendly staff and doctore

#92026-04-04

Friendliness

#102025-09-27

See more patient answers >>

What can we do better?

(answers:373)

There's nothing better, u already doing well.

#12025-12-07

I can't think of anything else that you can do, everything was excellent.

#22026-03-31

When making the initial appointment and then calling to try to get it moved up (our of fear that I had a melanoma), I didn't think that one of the booking person(s) was particularly helpful or reassuring.

#32025-11-15

Nothing missing.

#42025-12-13

I had problems with my insurance. Since you took my insurance information over the phone it might have been nice to know that before I came in so I could have fixed it.

#52011-05-19 10:14:50

Everthing was excellent

#62010-10-27 13:58:55

Can't think of anything staff were very helpful

#72025-08-09

keep on doing excellent customer service skills

#82025-11-26

I was more than pleased with my first visit; a very warm and professional office

#92011-03-09 09:12:38

Nothing missing.

#102025-07-20

see more patient answers >>