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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The doctor was very nice and seemed to care about the patient. She asked me many questions. Office is very clean and professional looking.

#12025-02-22

appreciated the thorough explanation from the doctor and the instant research on a product I wanted to know more about

#22025-01-22

The service was excellent. I really enjoyed my vist!

#32011-04-12 14:51:28

The Dr. is very personable.

#42025-05-06

The staff was thorough and extremely friendly, I felt welcomed and well informed.

#52011-12-01 14:56:48

Everyone was very friendly

#62025-09-10

I appreciated having a conversation with the Physician, as well as developing a plan together. Accentuating the positive when there is so much negative really helps in enthusiastically executing the plan.

#72025-05-13

This is my 2nd experience with this practice. I originally came here for my son. The attentiveness of the Doctor and staff is truely a positive experience. Thank you. I wish all my doctor's appts were this pleasureable.

#82025-08-02

love the new office!!!!

#92025-12-05

Time spent with doctor was longer than expected. Doctor said she liked Retin-A Micro.

#102011-03-30 10:03:23

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What can we do better?

(answers:373)

I have a suggestion: I noticed that two of the lovely rugs pose hazards to patients using walkers or who may have other mobility issues. The large rug placed at an angle and the narrow rug placed in front of the reception desk leave no room for these individuals to safely manuveur around the reception area and are likely to contribute to fall risks. I would suggest leaving these areas clear.

#12010-10-04 12:14:56

Keep it up!

#22025-04-28

Shorter wait, but not much else.

#32025-12-02

Couldn't be better!

#42025-07-30

N/A. Everything was great!

#52025-10-17

So glad I came. Always liked Dr. Kern and Ann Watson. He'd be so pleased with your entire professional setup

#62025-12-21

Can't think of a thing. I was very impressed.

#72010-09-27 14:45:03

My first time experience was great and there are no improvements that I can suggest at this time.

#82025-10-24

Everything was good

#92011-03-08 15:22:54

Couldn't be better!

#102025-03-19

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