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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The Dr. saw us on time. No waiting.

#12025-02-02

Doctor was very knowledgable.

#22025-09-18

Time spent with doctor was longer than expected. Doctor said she liked Retin-A Micro.

#32011-03-30 10:03:23

Overall I just appreciated the fact that my variety of issues were addressed, but of course there are always those questions that pop up after the fact. I appreciated the Dr & assistant's attentiveness. I also appreciated that the Dr was very conscience of what meds were pregnancy safe & not.

#42025-04-14

NO COMMENT AT THIS TIME.

#52025-01-31

The doctor and medical assistant took time to explain all of my treatment options and to answer all of my questions completely and honestly.

#62025-03-19

the staff is terrific....

#72026-01-13

I was very impressed by the patience and information the staff provided--I did not feel rushed at all and was able to ask many questions.

#82025-05-08

Andrea was very responsive to my original request to be seen, and you provided a very quick appointment even though I was not a patient. As an architect, I especially appreciate the attention to detail in how you have retrofitted the office.

#92025-03-02

Doctor made eye contact while talking - this is truly the sign of a caring person. Thank you.

#102025-08-16

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What can we do better?

(answers:373)

more relaxing music

#12025-07-30

can't think of anything

#22011-12-12 10:13:47

it was a little warm in the waiting area

#32025-12-11

Please consider offering more appointments after 5pm since it can be a challenge to take time off from work.

#42025-04-26

Talk a little slower

#52011-09-12 11:44:23

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#62011-08-10 18:44:27

I am a little annoyed that I called to say I was on my way and I was told that I may not get here in time and will probably have to reschedule. Then when I got here, I filled out the paperwork then had to wait 20 minutes to be seen. It would be nice to know the receptionist's name so I know who I am calling when I have questions. It would be nice to have WiFi available during the wait.

#72011-06-22 17:06:20

Better parking?

#82025-05-19

All aspects of care were remarkable--much better than I've encountered elsewhere.

#92025-11-13

The service was excellent as is.

#102025-02-22

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