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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

the service, and the timely manner i was seen

#12011-03-29 10:26:45

filling out the patient form on the computer is excellent and much better than the paper forms usually used for doctors; extremely efficient interaction with the staff and doctor; gorgeous waiting room!

#22011-12-14 08:52:39

Facility was very contemporary. Very welcoming.

#32011-05-02 09:29:24

The doctor was extremely attentive and I did not feel rushed at all. This is by far the best experience I have had at the dermatologist

#42025-03-06

Doctor spent time engaging my child, and making her feel comfortable before the exam.

#52011-10-17 16:27:23

The Dr. listened and was patient. I was nervous!

#62025-09-08

Dr and Med Assist. listened patiently and answered all questions thoroughly.

#72025-02-15

Dr. Ringpfeil was very friendly & took time to answer all my questions. Very attentive & knowledgable!

#82025-07-14

Technologically advanced office made it much easier to register all information as a new patient.

#92025-09-07

YOU HAVE DONE AN EXCELLENT JOB OF ENSURING PATIENT SATISFACTION AND CARE QUALITY

#102025-11-21

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What can we do better?

(answers:373)

Provide some written information for questions asked. I can't remember everything said.

#12025-05-15

Have the patient internet working

#22011-09-08 11:08:45

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#32011-06-02 14:18:32

Nothing!

#42025-10-16

I did not have any issues. The service was great.

#52025-08-28

your office was just as described to me, most impressive!

#62011-09-07 11:57:29

I had problems with my insurance. Since you took my insurance information over the phone it might have been nice to know that before I came in so I could have fixed it.

#72011-05-19 10:14:50

nothing

#82010-09-13 14:34:51

You guys did great. This was a great experience for me

#92010-09-22 12:31:41

don't change a thing!

#102025-05-06

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