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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

I was extremely impressioned with the professionalism of the entire staff and the uplifing atmosphere of the office as it made me feel relaxed and welcomed. I love the color scheme of the office too!

#12025-12-19

There is an open, respectful friendliness about the practise.

#22025-11-30

thoroughness and timeliness of the doctor

#32025-08-14

Facility was very contemporary. Very welcoming.

#42011-05-02 09:29:24

everyone was superb

#52025-12-18

speed of the apt. Dr. Took time to share thoughts

#62025-12-06

There didn't seem to be an overload of other patients in the office, which is what I am normally used to from other offices.

#72011-01-04 15:49:01

Attention to detail on part of doctor and assistant

#82025-11-17

Everyone was very nice! Thankyou for all your help!

#92025-05-27

How great everyone treats you here!

#102026-01-04

What can we do better?

(answers:373)

shorter wait time for new patient appointment.

#12025-08-05

Have some toys or children books in the waiting room

#22025-01-16

You were great. No suggestions

#32025-02-07

this computer system doesnt show the full anser in some cases. and some required tabs shouldnt be required, like cell phone and work phone.

#42025-12-01

N/A. Everything was great!

#52025-12-21

smile more

#62010-09-09 10:34:11

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#72011-06-02 14:18:32

Service was fantastic. No suggestions.

#82011-11-29 13:58:45

everything was great.

#92011-03-18 11:09:57

Keep me informed of specials on products that might be good for my skin.

#102011-01-05 16:01:31

Customer Rating : 4.7

Based on 637 ratings
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