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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

service

#12025-12-19

Everything was easy, transitions were smooth, staff was friendly, everyone smiled. It was a great experience

#22012-07-26 11:37:17

There didn't seem to be an overload of other patients in the office, which is what I am normally used to from other offices.

#32011-01-04 15:49:01

Everyone was cordial and very attentive. Will definitely come back.

#42025-02-10

I was impressed that the doctor really listened to me and that she thoroughly answered my questions. Instead of telling me not to worry about things, she explained the nature of the condition and why it wasn't a concern. She also thoroughly explained my treatment options so I could make an informed decision.

#52025-12-15

Electronic Files

#62010-11-15 12:09:12

Novel use of computers

#72025-06-30

The doctor was very thorough and pleasant. Having Melissa take notes was an excellent strategy for covering so much information in a short amount of time.

#82025-08-29

Having Alana accompany me from start to finish of the appt. It was comforting.

#92011-04-28 17:24:05

I was very impressed that Dr. Ringpfeil took the time out to talk to me and treat me like an individual. I am completely comfotable here and I will be coming here for my treatment.

#102011-05-04 14:47:50

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What can we do better?

(answers:373)

All my concerns were addressed, I was pleased.

#12011-03-11 11:53:21

No changes recommended at this time.

#22025-06-01

I would have liked to pay in cash but the receptionist had no change.

#32025-08-19

Appointments available on shorter notice

#42010-10-25 10:00:31

I was very pleased!!

#52026-01-02

just continue listening which is so important

#62025-03-06

I can't think of anything at this time.

#72025-01-31

Keep doing the same thing.

#82025-08-22

I cannot think of a thing that would make the visit any better.

#92010-11-03 15:36:43

While I totally understand the late policy, unfortunately my daughter and I drove 1.5 hrs to the facility and given the weather and errorous directions, we ended up being 7 mins late. I immediately called the office while on route to explain that we were lost and sought correct directions. The receptionist was very curt, short and condesending. Upon our arrival, there was no warm greeting and very limited eye contact. Again,as a heath care provider myself, I appreciate the need to follow a schedule, however, our appointments were in direct succession and I do not think it would have had a significant impact on the work schedule, given our special circumstance.

#102011-03-24 10:10:11

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