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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Leah

#12025-09-09

I did not have to wait to be seen at all. From the start of my visit until I walked out the door the doctor & staff were very professional & took the tim to answer my questions and listen to me also. I have been seen by other dermatologist and I was defibately impressed here.+++A+++ Higly recommended.

#22026-02-05

Very friendly staff. Made the experience easy and comfortable.

#32025-09-15

LIKE THE WAY WAY THE EXPLAIN THE PROCEDURE ,AND ALSO LIKE THE STAFF PATIENT INTERACTION.

#42012-10-09 10:22:11

The office is really nice. The lobby is really nice and the doctor knows what she is doing..

#52025-05-14

the swiftness and kindness of the staff, felt very comfortable

#62025-06-24

love the new office!!!!

#72026-02-22

NO COMMENT AT THIS TIME.

#82025-07-11

This is one of the best medical offices that I have visited. I see doctors in the Penn and Bryn Mawr systems and this is by far much better than any of those offices. The entire staff is friendly and accommodating. Both doctors are awesome! I have recommended you to family and friends. Keep up the great work!

#92012-12-03 17:05:27

Outstanding experience across the board: Dr. R, Melissa, staff, facility.

#102010-11-29 10:34:31

See more patient answers >>

What can we do better?

(answers:373)

I cannot think of a thing that would make the visit any better.

#12010-11-03 15:36:43

More upbeat music! The warm temperature and the John Mayer-esque music made me feel as if it were bedtime =)

#22011-09-16 11:42:32

Send the paperwork to my home address in advance of appointment. Provide better reading material in the reception area.

#32025-12-28

I can't think of a single thing to make it better!

#42025-07-11

Continue with the excellent treatment

#52025-08-26

do not change a thing

#62026-03-29

Everything was great.

#72025-10-02

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#82011-06-02 14:18:32

Have the patient internet working

#92011-09-08 11:08:45

It was good

#102025-09-08

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Customer Rating : 4.7

Based on 637 ratings