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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Friendly faces pleasant people wonderful and comfortable atmosphere.

#12025-05-04

A very pleasant experience

#22025-08-16

no waiting

#32025-12-24

The doctor is exceptionalyy easy to talk to. Excellent people skills!

#42026-01-03

friendly, laid-back style yet factual and to-the-point feedback

#52026-04-06

thoroughness of staff

#62026-02-08

The Dr. is very personable.

#72025-11-26

Friendly, clean, and helpful.

#82010-11-29 14:01:40

STAFF VERY FRIENDLY!

#92025-07-18

nice music!

#102026-03-29

See more patient answers >>

What can we do better?

(answers:373)

all good

#12010-10-14 12:21:49

So glad I came. Always liked Dr. Kern and Ann Watson. He'd be so pleased with your entire professional setup

#22025-09-14

Nothing, Thank you so much.

#32011-03-04 10:10:02

There's nothing better, u already doing well.

#42025-08-24

Complimentary BMW with first visit

#52026-02-26

Everthing was excellent

#62010-10-27 13:58:55

No suggestions

#72025-08-31

I was feeling a bit thirsty the whole stay in the office, maybe making some water available during waiting time would make the stay more comfortable.

#82025-11-20

Everything was wonderful

#92025-10-01

open an office in NJ

#102025-06-29

see more patient answers >>

Customer Rating : 4.7

Based on 637 ratings