# of surveys: 4187 Last updated: 1/02/2024 11:10 AM
PATIENT RATINGS
Would you recommend us?
definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%
Compare our service to other similar practices
excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%
Overall doctor performance
excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%
The doctor listened to you attentively
excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%
The doctor took time to answer your questions
excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%
The doctor explained treatment options
excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%
The doctor explained treatment options
excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%
Front desk performance
excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%
Aesthetician performance
excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%
Office comfort
excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%
Parking
excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%
Friendliness of the staff during appointment
excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%
What WE DID WELL
(Answers:674)
The doctor was very nice and seemed to care about the patient. She asked me many questions. Office is very clean and professional looking.
#12025-02-22
appreciated the thorough explanation from the doctor and the instant research on a product I wanted to know more about
#22025-01-22
The service was excellent. I really enjoyed my vist!
#32011-04-12 14:51:28
The Dr. is very personable.
#42025-05-06
The staff was thorough and extremely friendly, I felt welcomed and well informed.
#52011-12-01 14:56:48
Everyone was very friendly
#62025-09-10
I appreciated having a conversation with the Physician, as well as developing a plan together. Accentuating the positive when there is so much negative really helps in enthusiastically executing the plan.
#72025-05-13
This is my 2nd experience with this practice. I originally came here for my son. The attentiveness of the Doctor and staff is truely a positive experience. Thank you. I wish all my doctor's appts were this pleasureable.
#82025-08-02
love the new office!!!!
#92025-12-05
Time spent with doctor was longer than expected. Doctor said she liked Retin-A Micro.
I have a suggestion: I noticed that two of the lovely rugs pose hazards to patients using walkers or who may have other mobility issues. The large rug placed at an angle and the narrow rug placed in front of the reception desk leave no room for these individuals to safely manuveur around the reception area and are likely to contribute to fall risks. I would suggest leaving these areas clear.
#12010-10-04 12:14:56
Keep it up!
#22025-04-28
Shorter wait, but not much else.
#32025-12-02
Couldn't be better!
#42025-07-30
N/A. Everything was great!
#52025-10-17
So glad I came. Always liked Dr. Kern and Ann Watson. He'd be so pleased with your entire professional setup
#62025-12-21
Can't think of a thing. I was very impressed.
#72010-09-27 14:45:03
My first time experience was great and there are no improvements that I can suggest at this time.