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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

Loved everything! Thank you so much

#12025-04-20

friendliness of office staff and physician

#22025-02-20

Very nice medical assistant and doctor.

#32011-05-25 11:22:06

The time the doctor took in answering questions and discussing issues

#42025-07-15

Doctor was very direct and specific on probable course of treatment and potential effectiveness.

#52026-01-24

Excellent service, did not have to wait long to be seen!

#62025-08-30

The thorough exam that Dr. Ringpfeil gave me. The professionalism of the entire staff. Everything from the ambience to the music.

#72025-02-27

The art on the walls.

#82026-01-05

Ease of getting an appointment. Other places called I needed to wait more than 4 months for an appointment.

#92025-10-09

I liked all rthe art work that was hanging up in the hallways. I also liked how friendly everyone was. It seemed as though they all wanted to be here. Some times at otjher places the people at the counter can be disrespectful. Not here. The or was very caring and explained the treatment in terms that we could understand.

#102025-03-21

What can we do better?

(answers:373)

I was feeling a bit thirsty the whole stay in the office, maybe making some water available during waiting time would make the stay more comfortable.

#12025-12-15

Just continue to be as thorough and caring as my experience today. Quite like a breath of fresh air!

#22025-05-02

Everything was wonderful - no complaints at all!

#32025-12-27

I have no suggestions. I am very pleased with ever aspect of my care

#42010-10-18 16:25:51

Thank you

#52011-02-23 17:11:29

Overall excellent service. Friendly front desk staff. A very small suggestion would be to have someone immediately identify themselves as the person to register a new patient and direct where to go when someone enters the waiting room. With a big waiting room and three people at the front desk, it is a lot to take in and not know to whom to speak. Having had negative experiences with doctors' receptionists where all three of the three people at the front desk have ignored me until I called out and forced a response, I am sensitive to the issue and imagine others have had this experience as well.

#62011-01-31 10:42:48

No Comments

#72025-04-20

Thank you

#82011-02-23 17:11:29

no complains

#92025-11-29

Later evening hours and/or weekend hours.

#102011-05-27 15:59:15

Customer Rating : 4.7

Based on 637 ratings
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