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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

I liked how she listened to my issues and is addressing them aggressively. I've seen too many Dermatologists who don't seem to know how to go about treating me.

#12026-01-28

I liked the staff, the office, decor, music and the overall atmosphere. I felt comfortable. I will definitely recommened this practice in the future.

#22026-01-03

Being treated promptly

#32010-12-22 09:39:41

the atmosphere alomg with the professionalism of the staff.

#42026-04-06

the dr was much more insightful and knowledgeable than anyone in the past

#52025-12-14

The visit went smoothly, and the physician answered my questions directly.

#62025-07-31

I was very impressed by the patience and information the staff provided--I did not feel rushed at all and was able to ask many questions.

#72026-05-21

It was a very good experience in all - see you next year!

#82025-10-10

the artwork on the walls

#92025-10-30

start to finish it was a perfect experience, i found the reception area very heplful and understanding,

#102025-09-24

See more patient answers >>

What can we do better?

(answers:373)

I can't think of anything at this time.

#12026-05-13

This visit was great.

#22025-06-29

Just keep doing what the company is doing and yall will be fine. no problems at all i will refer anybody to this compnay

#32026-01-15

service wonderful!

#42011-01-03 11:45:01

Don't change a thing

#52010-12-14 13:17:28

It would be helpful to have some later evening hours, but the early morning hours work for me too!

#62026-03-12

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#72011-06-02 14:18:32

My first time experience was great and there are no improvements that I can suggest at this time.

#82026-05-21

Nothing, Thank you so much.

#92011-03-04 10:10:02

REDUCE WAIT TIME TO SEE DOCTOR

#102011-01-10 12:20:58

see more patient answers >>