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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Friendly staff and atmosphere

#12010-11-15 14:39:37

The friendlyness

#22025-08-31

I loved the office space. Very friendly and the decor was very nice. I also appreciated the opportunity to do documentation on the computer.

#32025-12-10

I love the decor of the office.

#42010-11-08 15:17:21

VERY NICE EXPERIENCE

#52025-02-14

filling out the patient form on the computer is excellent and much better than the paper forms usually used for doctors; extremely efficient interaction with the staff and doctor; gorgeous waiting room!

#62011-12-14 08:52:39

The doctor's exam was thorough and gentle. The music was pleasant and soothing.

#72025-11-08

They were the first attentive people in the medical field I've encountered in a while. Quick and EFFICIENT visit- I appreciated everything!!!!!

#82025-09-16

The electronic registration.

#92026-01-11

Outstanding experience across the board: Dr. R, Melissa, staff, facility.

#102010-11-29 10:34:31

See more patient answers >>

What can we do better?

(answers:373)

More appointment availability either early or later (before or after the normal 9-5 workday)

#12010-08-23 16:22:28

I would like you to offer evening and/or Saturday hours for both dermatology and esthetician appointments.

#22010-11-04 16:32:44

Talk a little slower

#32011-09-12 11:44:23

I am very satisfied with my experience at Ringpfeil Dermatology. I travel to get here and it is worth the drive!

#42010-10-21 14:58:02

clear directions to facility

#52025-03-07

Maybe directions as "across from the Lexus place." Have the assistant say there may be a name recall test later, as she introduces herself.

#62010-12-07 10:07:04

Parking was a little tight.

#72011-06-09 15:52:46

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#82011-08-10 18:44:27

Just don't change what you're doing

#92025-09-30

I would have liked to pay in cash but the receptionist had no change.

#102026-01-02

see more patient answers >>