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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

No waiting!

#12012-09-06 10:30:16

efficiency, carefulness, thoroughness very much in evidence.

#22026-04-19

Dr. Heckman gave me a lot of information and listened and answered all of my questions.

#32011-11-17 15:30:47

Electronic Files

#42010-11-15 12:09:12

thoroughness and timeliness of the doctor

#52026-03-02

Dr. Ringpfeil has an excellent manner and seems extremely competent. She inspires confidence.

#62025-11-21

I was very impressed by the patience and information the staff provided--I did not feel rushed at all and was able to ask many questions.

#72025-08-20

I especially liked the friendliness of the staff and doctor. Also, this office is beautiful. I've never seen a doctor's office that compares with this one.

#82026-06-06

Everyone very freindly. That's important.

#92026-06-29

Loved everything! Thank you so much

#102026-01-22

What can we do better?

(answers:373)

I think I was served most excellently. I cannot thing of anything to add.

#12025-11-09

Nothing, Thank you so much.

#22011-03-04 10:10:02

Appointments on Fridays

#32010-09-27 09:26:48

Everything was delightfully pleasant and comforting.

#42011-03-28 09:42:42

no complains

#52026-01-09

Everything was great! The only thing I would say is when I called to make an appointment for sun spot treatment to let me know that I should limit my sun exposure and wear sunblock.

#62011-05-05 13:30:08

don't see how you could improve anything

#72011-01-12 08:19:57

Only the 30 minute wait time really should be shortened.

#82025-10-15

Only the 30 minute wait time really should be shortened.

#92026-03-27

sometimes I feel the phone staff is not as helpful as it could be, but that is not reflected in the quality of services. Front office is very professional overall.

#102010-11-04 13:29:14

Customer Rating : 4.7

Based on 637 ratings