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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

politeness

#12026-01-02

That I was seen by the doctor and did not feel rushed.

#22025-06-07

Thoroughness of exam.

#32011-01-12 12:33:33

We liked everything. Great experience, and we've been to many dermatologists in the past. You are the best!

#42011-05-26 09:34:01

Everything was easy, transitions were smooth, staff was friendly, everyone smiled. It was a great experience

#52012-07-26 11:37:17

Knowledgeable and friendly staff...very short wait

#62010-12-22 11:56:01

I actually look forward to my doctor's visits! Been a patient of Dr. R's since she was in Center City and have referred family and friends to her!

#72010-11-24 09:41:39

very professional

#82010-11-30 07:53:54

Woderful atmosphere and service

#92025-08-06

Dr. was very attentive to my needs and laid out the complete treatment plan, including what may or may not be covered by insurance.

#102026-03-22

See more patient answers >>

What can we do better?

(answers:373)

Give me a good report!!!!!!

#12026-01-12

No comments at this time.

#22026-01-11

Thank you

#32011-02-23 17:11:29

I had problems with my insurance. Since you took my insurance information over the phone it might have been nice to know that before I came in so I could have fixed it.

#42011-05-19 10:14:50

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#52011-08-10 18:44:27

Improve the movement of the mouse on its pad.

#62026-03-27

I do not like waiting long periods of time in either the reception area or exam room fort he Dr to come in. The exam with the Dr should be relatively close to the appointment time

#72025-11-21

coffee in waiting room

#82011-12-14 11:20:21

you are the best!

#92011-08-10 10:32:44

?water cooler in the waiting room?

#102026-04-27

see more patient answers >>