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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

Everyone is extremely nice and professional. I like the fact that the office is utilizing technology for things such as consent forms and patient information forms rather than paper. Good for the environment!

#12010-12-01 12:08:05

The ample amount of time that the dr spent talking to me

#22023-08-24

Staff was very friendly. The office is beautiful, organized, and very clean. I am very happy with my choice to see Dr. Ringpfeil!

#32023-12-06

The atmosphere was comfortable, people were curtious, friendly, and helpful.

#42024-02-19

Love visiting with Jill - she makes the visit easy.

#52010-11-11 16:01:31

I like the knowledge and confident in Dr Ringpfeil.

#62010-12-16 12:15:00

I was very impressed by everyone I had contact with on the staff - they were so personable as well as professional which goes a very long way with me! The office itself is also beautiful, I love the artwork and the entire atmosphere!

#72011-12-14 13:47:03

The reception was warm and welcoming. I felt like I had been here before and it was the first time.

#82023-07-23

There was no option to thank Andrea, but she also did a lovely job.

#92011-12-20 08:37:39

The staff members were wonderful and very friendly. I was impressed by the doctor's expertise and professionalism.

#102023-06-06

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What can we do better?

(answers:373)

Complimentary BMW with first visit

#12024-03-01

Please send out paperwork in advance for pediatric patients

#22023-06-04

Complain to the insurance industry that they cove too little, complain to the product manufactures that they truely charge too much for the products. I feel that the industry in general is very slow to treat because of insurance allowances. Patients have busy work schedules and pay for monthly coverage that covers too little. In one hour or less could do what multiple appointments do to remove or treat small skin defects require many visits. Should provide payment better incentives.

#32010-11-10 12:28:11

Keep it up!

#42024-01-22

you are the best!

#52011-08-10 10:32:44

receptionist should not be so quick to refuse insurance before fully understanding the the type of insurance and how it functions

#62011-09-14 09:34:31

all good

#72010-10-14 12:21:49

give me choices of what type of medicines that i can take

#82023-06-10

Impossible! Best medical office experience possible.

#92011-10-17 16:27:23

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#102011-08-10 18:44:27

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